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Поїздка вдвох (314)

Індивідуальний мандрівник (141)

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Сім"я зі старшими дітьми (50)

Група (77)

Дуже хороший
8,0
із 762 відгуків
Умови перебування в готелі/Чистота:
8,0
Зручності
8,0
Розташування
8,6
Комфортність номерів/Стандарт:
8,1
Робота персоналу:
8,2
Ціна-якість:
8,1
Страви/Організація харчування:
6,8

5,7 Crystal S.
United States of America
25 квітня 2013
would not let us cancel our rooms
location, staff,
Upon arriving at the Gia Bao Grand hotel, we were told our rooms had electrical problems and they have to move us to their sister hotel down the street. We agreed and went over to GiaBao Palace hotel both of our rooms smelled like cigarette, the room was dark (window facing another hotel wall), rooms on floors 6 and 7 had to use the stairs because elevator only goes up to the 5th floor, and there was a bug in the bathroom. We informed the front desk we would like to cancel our reservation since they cannot provide us with the rooms we booked. They did not want to refund us and after much back and forth they agreed to move us back to GiaBao Grand hotel (saying they’ll move another guest over to GiaBao Palace). GiaBao Grand Hotel was decent. One room AC turned on and off by itself. We called twice hoping they can fix it, but they said they can’t find anyone on Sunday instead they brought us a fan. The AC turned off in the middle of the night and in humid Vietnam during hot and dry season was unbearable. We had to turn on the fan which was loud. The royal deluxe double room are two twin beds put together, and the beds are really hard. There is minimum wifi signal in the room, unless you open the door (router mounted above elevator door). And breakfast leaves much to be desired, not very many choices, the bread was stale, but you can order eggs. Most of the staff were nice, probably just needs better management. Overall you can probably find a better hotel for the same price on the same street.

7,3 Nguyen D.
Vietnam
14 травня 2013
Good location
Location, Clean and Nothing

9 Jeff H.
Australia
02 травня 2013
Hidden Gem ... great little Boutique Hotel.
Very friendly and exceptionally helpful staff. Very nice spacious room (Presidential Suite). Very quiet despite being in the old quarter (double glazed windows)

8,3 Eva P.
Slovenia
05 травня 2013
Very nice place.
Good breakfast, big room, good location.

8,3 michael P.
Australia
25 квітня 2013
ENJOYED OUR STAY AT HOTEL
ROOM SIZE, POSITION TO LAKE AND SHOPPING, CLEAN.
OUR STAY WAS GOOD AND THE STAFF WERE HELPFUL. THE HOTEL WAS CLEAN AND WITHIN EASY WALKING DISTANCE TO LAKE AND THE STREETS OF THE OLD QUARTER.

9 rudi M.
Australia
20 квітня 2013
nice and friendly, smile all round
customer service, room lay out,location

6,7 William B.
Canada
22 квітня 2013
Good location, good staff
location, breakfast, staff
OK. Unfortunate there was road work in front of the hotel that started at 3:00 am every night that I stayed. The reservation stated the room had a city view - the room faced a building that was 3 meters away. The receptionist was delightful, helpful, spoke good English and patient with all my questions.

7 SIEW L.
Malaysia
29 грудня 2013
location is great
friendly. helpful and informative

9,3 Bradley D.
Australia
17 квітня 2013
perfect cant complain about anything
new. modern. clean and freindly staff
everything was great. it was cheap and I want expecting too much so was y pleasantly surprised.

8,7 Mark M.
United States of America
17 квітня 2013
Good value and location
Location, Price, and helpful staff
The Halong Bay tour (1 night) that I booked at the desk was wonderful. I had heard many stories about bad trips to Halong Bay, but they used a very good company and it was a good tour. The only negative was the very noisy street traffic and night construction, but after a few nights I adjusted to it.